TERMS & CONDITIONS
Version 1.0. Latest updates published on 01.06.2026
BSO REAL ESTATE MANAGEMENT L.L.C
BSO CLUB PORTAL L.L.C
BSO CLUB APP
THIS IS A BINDING LEGAL AGREEMENT BETWEEN YOU, AND BSO REAL ESTATE MANAGEMENT L.L.C S.O.C, ACTING FOR ITSELF AND, WHERE APPLICABLE, ON BEHALF OF ITS GROUP ENTITIES INCLUDING BSO CLUB PORTAL L.L.C AND BSO REAL ESTATE MANAGEMENT L.L.C S.P.C (COLLECTIVELY, “BSO”). YOU MUST READ AND ACCEPT THESE TERMS AND CONDITIONS IN THEIR ENTIRETY BEFORE USING THE BSO CLUB APP AND/OR BSO CLUB PORTAL. IF YOU DO NOT AGREE TO OR CANNOT COMPLY WITH THE TERMS CONTAINED IN THIS AGREEMENT IN THEIR ENTIRETY, YOU ARE NOT AUTHORIZED TO USE THE BSO CLUB APP AND/OR BSO CLUB PORTAL.
1. AGREEMENT TO THE TERMS
1.1 These terms and conditions (“Terms”) govern your access to and use of the BSO Club mobile application (“BSO Club App”) and the BSO Club web-based portal (“BSO Club Portal”), which are made available by BSO Real Estate Management L.L.C S.O.C, acting for itself and, where applicable, on behalf of its group entities, including BSO Club Portal L.L.C, facilitated by its affiliated service partners (“Facilitator(s)”): BSO Real Estate Management L.L.C S.P.C (together “BSO”, or “we”, or “us”, or “our”) and our payment gateway service providers (“Payment Provider(s)”): Emirates Telecommunication Group Company PJSC (“E&”), and/or Network International Payment Solutions (“NI”), and/or Stripe Inc (“Stripe”), and/or Direct Debit System FZ LLC (“DDS”), and/or PayBy Technology Projects LLC (“PayBy”) to and between our registered customer(s) (the “Client(s)”, or “you”, or “your”, i.e., Client (as defined in the Master Services Agreement (“MSA”)), who is registered with the BSO Club App and/or BSO Club Portal acting in the capacity declared in accordance with the Client’s Service Capacities Policy, and, where applicable, the Client’s Representative(s) acting strictly within the authority granted under the Client’s Representative(s) Capacities Profile (“CRC”) executed pursuant to the MSA, including developer(s), and/or buyer(s), and/or seller(s), and/or landlord(s), and/or tenant(s), and/or any other person or entity falling within the definition of Client under the MSA), and/or our Network Facility, including but not limited to our registered vendor(s) (“BSO Vendor”, i.e., real estate management service provider(s), and/or real estate valuation service provider(s), real estate snagging and inspection service provider(s), and/or real estate owners association service provider(s), and/or real estate maintenance service provider(s), and/or real estate fit out service provider(s), and/or e-commerce portal service provider(s), and/or cleaning and deliveries service provider(s), and/or moving and packing service provider(s), and/or legal service provider(s), and/or financial and non-financial damages recovery service provider(s), and/or insurance service provider(s), and/or financial service provider(s), and/or utilities service provider(s), who are registered with BSO Club App and/or BSO Club Portal and/or who are appointed by BSO via Facilitator(s)), and/or our registered real estate broker(s) (“BSO Broker”), any other user type(s) registered with BSO, and/or any other third-party service provider(s) associated or engaged with BSO and via Facilitator(s);
1.2 These Terms, together with the Privacy Policy and any applicable Service Agreements made available through the BSO Club App and/or BSO Club Portal from time to time (including, without limitation, any applicable Master Services Agreement (“MSA”), Subscription Services Agreement(s) (“SSA”), On-Demand Service Agreement(s) (“OSA”), Orders, Advertising Permits, Subcontracting Permits, Particulars, Schedules, Appendices, Addenda, Undertakings, and any other documents expressly accepted and/or executed by you and/or applicable to your activities conducted through the BSO Club App and/or BSO Club Portal and related services), govern your access to and use of the BSO Club App and/or BSO Club Portal, including any content, functionality, communications, listings, transactions, service request, payments and services offered to you. These Terms supersede any previous agreements you have previously signed and agreed to with BSO in relation to access to or use of the BSO Club App and/or BSO Club Portal or any earlier portal-based, application-based, offline, or manual processes, unless expressly agreed otherwise in writing by BSO;
1.3 Please read these Terms before using the BSO Club App and/or BSO Club Portal. Your access to and use of BSO Club App and/or BSO Club Portal is conditioned on your acceptance and compliance with these Terms. By accessing and/or using BSO Club App and/or BSO Club Portal, registering an account, requesting Services, or continuing to use the BSO Club App and/or BSO Club Portal after any updates to these Terms, you agree to be bound by these Terms. If you disagree with any part(s) of these Terms, then you must not register any account, request Services or access the services provided through the BSO Club App and/or BSO Club Portal.
2. ACCESS & USE OF THE BSO CLUB APP
2.1 You, as a registered Client of BSO Club App and/or BSO Club Portal, agree to access and use the BSO Club App and/or BSO Club Portal only for lawful purposes and strictly in accordance with these Terms, the MSA, the Client’s Service Capacities Policy, CRC, and any applicable Service Agreements. You are solely responsible for the knowledge of and adherence to any, and all laws, statutes, rules and regulations pertaining to your use of BSO Club App and/or BSO Club Portal;
2.2 In order to utilize any of our Services and/or services offered by any of BSO Broker(s), BSO Vendor(s), or other affiliated service providers, you will be asked to register for an account and provide certain personal, corporate, or other information, and a required set of documents and information (i.e., identification documents, ownership and/or tenancy documents, proof of authority, power(s) of attorney, contact details, email, mobile number, debit and/or credit card details where applicable, and any other documents required under the MSA, applicable Service Agreements, or applicable law). You agree to provide accurate and current information and to update any submitted documents as necessary to maintain their validity and accuracy. You agree not to mask your identity, capacity, or authority by providing false information or by providing another person’s information that you are not authorized to provide:
2.2.1 Failure to provide any document, information and/or other matter(s) to BSO on request of BSO Club App and/or BSO Club Portal during the time of initial registration and during the use of the BSO Club App and/or BSO Club Portal, and/or providing any false, inaccurate, expired, or misleading information in relation to any submitted documents may result in the suspension and/or termination of your account and/or refusal to process requests for Services;
2.2.2 You are only authorized to act in the capacity declared in accordance with the Client’s Service Capacities Policy and, where applicable, through Client’s Representative(s) acting strictly within the authority granted under the relevant CRC. You may not misrepresent your identity, authority, ownership, occupancy status, or relationship to any Property Unit(s) and/or Building(s), to BSO, or to any third party. If we discover that you have masked your identity, capacity, or the true nature of your relationship to BSO, BSO Club App and/or BSO Club Portal and/or to any of our affiliates, we may suspend and/or terminate your use of BSO Club App and/or BSO Club Portal.
2.3 BSO shall maintain and use your information in accordance with the Privacy Policy and may request from you to update or provide additional documents, information, authorizations, or contact details at any stage during or after your registration period on the BSO Club App and/or BSO Club Portal. Failure to do so may result in suspension or termination of your account or restriction of access to certain functionalities;
2.4 BSO may require you to provide verification documents, clearance certificates, background checks, ownership confirmations, tenancy confirmations, corporate authorizations, or other evidence issued by competent authorities or institutions, where necessary to verify your identity, authority, capacity, or eligibility to request Services. You accept to provide such document(s) at any time upon request by BSO. Failure to provide requested documentation may result in suspension, restriction, or termination of your account or refusal to process requests for Services;
2.5 You are required to maintain and store all documents and information submitted to BSO (including, without limitation, powers of attorney, authorization letters, ownership or tenancy documents, certificates, contracts, and other materials) and any documents or information received from BSO via the BSO Club App and/or BSO Club Portal, email, or other platforms in a confidential and secure manner and not disclose or make such information accessible to unauthorized persons;
2.6 Where applicable, you may be required to provide payment information, including debit and/or credit card (“Card”) details, through the BSO Club App and/or BSO Club Portal, and/or through designated payment channels. You are responsible for maintaining the confidentiality and security of such information. BSO shall process payments only as authorized by you and in accordance with the MSA, applicable Service Agreements, and the terms of the relevant Payment Provider(s);
2.7 You agree that you are responsible for maintaining security of any passwords and/or other registration information. You agree to notify us of any unauthorized use of your password and/or other registration information immediately after you become aware of such use. BSO will not be responsible for any losses arising out of the unauthorized use of your registration information and/or your account. We may require your fingerprint and/or face ID recognition for the access and use of BSO Club App and/or BSO Club Portal. You may choose to opt-out of providing the above methods for providing your credentials and only select to use a standard password, however, you acknowledge that opting out of such additional security measures may increase the risk of unauthorized access to your account, for which BSO shall not be liable;
2.8 By providing your email address or other contact details to BSO, you consent for the use of it to send you service-related notifications or communications, including among other things notices required by law. We may also show you commercial banner, send you commercial emails on behalf of ourselves, our affiliates, and certain unaffiliated third party. You may opt-out of receiving such emails at any time by following the un-subscription instructions included in each commercial email;
2.9 You may maintain only one Client account for each Client entity or individual unless otherwise approved by BSO. If multiple accounts associated with the same Client are identified without authorization, we reserve the right to suspend or terminate such accounts and restrict access to the BSO Club App and/or BSO Club Portal;
2.10 BSO Club App and/or BSO Club Portal features a blacklist option that stores the records of all accounts terminated and/or banned. You agree that if you violate any laws and/or performed and/or become involved in any unethical activity that jeopardize the safety and/or security of all registered users of BSO Club App and/or BSO Club Portal, your account and related activity details may be reported to the related authorities and/or shared internally within BSO and/or with relevant authorities, Facilitator(s), BSO Broker(s), BSO Vendor(s), Payment Provider(s), or other authorized parties where reasonably necessary;
2.11 BSO Club App and/or BSO Club Portal contains a profile page for each registered user, in which you may be required to share personal or corporate information such as name, description, capacity, property details, areas of interest, and other applicable details for service exchange and communication. You acknowledge that the information you may be requested to share on your profile may be accessible and shared to other registered users of BSO Club App and/or BSO Club Portal at all times;
2.12 By using BSO Club App and/or BSO Club Portal and its Services, you agree to act towards BSO conscientiously and in good faith and not allow any personal and/or external interests to conflict with your duties and obligations towards BSO under these Terms, the MSA, and applicable Service Agreements. You may not act in any way that will or may potentially incur any liabilities on behalf of BSO;
2.13 BSO uses third-party service providers and/or affiliates for the engagement and execution of various Services, including coordination with BSO Brokers, BSO Vendors, authorities, and other relevant parties. By using BSO Club App and/or BSO Club Portal, you agree to the use and access of your contact details and relevant information by any third party that BSO may work with, to the extent necessary for the provision of Services;
2.14 You acknowledge and agree to be contacted and/or approached by other registered users of BSO Club App and/or BSO Club Portal including BSO Brokers, BSO Vendors, or other authorized parties through BSO Club App and/or BSO Club Portal, or other communication channels in connection with your account, Property Unit(s) and/or Building(s), or requested Services.
3. SUBSCRIPTION PLANS AND ONE-TIME ORDERS
3.1 BSO Club App and/or BSO Club Portal offers services, and/or services of the Facilitator(s), and/or services of any BSO Broker and/or BSO Vendor through a paid subscription-based schemes (“Paid Subscription”) as well as one-time paid order-based scheme (“Paid Order”) including, but not limited to all features of BSO Club App and/or BSO Club Portal, and/or all services offered to you by/via BSO and the Facilitator(s). You may select and activate any number of the offered Paid Subscription(s) and Paid Order(s) at the same time, if you prefer. You can access the service(s) offered on BSO Club App and/or BSO Club Portal upon first payment and submission of any required documents and will be able to continue using the service(s) of BSO Club App and/or BSO Club Portal until a selected subscription plan is cancelled where applicable. BSO may, at its sole discretion, provide access to the BSO Club App and/or BSO Club Portal and/or certain Services free of charge for a limited period.
3.2 BSO may at any time change and/or alternate between the parties of our Network Facility and/or between Payment Provider(s) with the Facilitator(s) throughout your usage of the BSO Club App and/or BSO Club Portal, and/or throughout your subscription cycle without any prior notification. This will not affect your agreed fees nor incur any extra charges on you:
3.2.1 In case BSO puts on hold, suspends, replaces and/or terminates its agreement and the use of the services of any party from our Network Facility, and/or decides to use a different party from our Network Facility to BSO Club App and/or BSO Club Portal for any of your ongoing service requests, BSO will notify you with such change via BSO Club App and/or BSO Club Portal;
3.2.2 In case BSO terminates its agreement and the use of the services of any of the Payment Provider(s) with Facilitator(s) and/or introduces a new payment gateway service provider to BSO Club App and/or BSO Club Portal, BSO will notify you with such change and may request that you re-enter your payment details on BSO Club App and/or BSO Club Portal;
3.2.3 All fees and charges are quoted and billed in Arab Emirate Dirhams “AED”. A Value Added Tax “VAT” of five (5) percent (%) will be added to purchased service(s) on BSO Club App and/or BSO Club Portal.
3.3 Where a Paid Subscription(s) and/or Paid Order(s) are selected, you may be requested to provide payment details and authorize charges through the Payment Provider(s) and Facilitator(s) for the applicable fees and VAT. Paid Subscription(s) cycles, where applicable, commence upon processing of the initial payment and may renew automatically depending on the selected plans and applicable law until cancelled. Paid Order requests commence upon processing of the initial payment and conclude once the requested Service has been completed, delivered, or terminated where applicable:
3.3.1 BSO, at its’ sole discretion, may offer its’ services through a non-paid subscription-based scheme (“Free Subscription”) to any Client. All services offered under the Free Subscription are subject to these Terms and may be withdrawn, modified, or replaced by BSO at any time;
3.3.2 BSO, at its’ sole discretion, may offer a complimentary subscription period ("Free Trial Period") for certain Services. All functionality available during the Free Trial Period shall be subject to these Terms and may automatically convert to a Paid Subscription(s) upon expiry of the Free Trial Period unless cancelled prior to such expiry, subject to applicable law;
3.3.3 Service descriptions, pricing, terms of use, and delivery conditions will be provided at the time a subscription plans and/or Paid Order(s) are selected or activated via the BSO Club App and/or BSO Club Portal. By selecting a Free Subscription, Free Trial Period, Paid Subscription(s), or Paid Order(s), you acknowledge and agree to the applicable terms, pricing, and conditions of the selected Service;
3.4 Upon renewal of any Paid Subscription(s) cycles and/or submission of any Paid Order requests, we may attempt to charge the designated payment method for the applicable fees. If payment fails, we may attempt to charge alternative payment methods associated with your account. If payment remains outstanding, we may suspend access to the BSO Club App and/or BSO Club Portal and/or the relevant Services until payment is successfully completed;
3.5 Payments made through BSO Club App and/or BSO Club Portal are processed by independent Payment Provider(s) via the Facilitator(s). BSO does not store full payment Card data but may receive transaction confirmations and payment status information necessary for the administration of Services;
3.6 BSO may change fees for Paid Subscription(s) and/or Paid Order(s) at any time and will notify you of any such changes where required by applicable law. Changes will not affect fees already paid for the current billing cycle but may apply to subsequent renewals or new orders;
3.7 Certain Paid Order(s), Add-On features, or promotional benefits may be facilitated through the use of BSO Club App and/or BSO Club Portal points (“BSO Brick(s)” or “Brick(s)”), where such functionality is available. BSO Brick(s) may be issued by BSO in exchange for payments or as promotional incentives and may be used solely within the BSO Club App and/or BSO Club Portal. BSO Brick(s) are promotional instruments issued by BSO for use solely within the BSO Club App and/or BSO Club Portal and do not constitute legal tender, electronic money, stored value, or any form of currency, and have no monetary value outside the BSO Club App and/or BSO Club Portal;
3.8 BSO, at its’ sole discretion, may provide you with a number of complimentary BSO Brick(s) from time to time with a shorter and/or significantly shorter expiry duration. Such complimentary BSO Brick(s) shall be subject to the same terms and conditions as purchased BSO Brick(s);
3.9 You may upgrade, downgrade, or cancel any Paid Subscription(s) where such functionality is available via the BSO Club App and/or BSO Club Portal, subject to the applicable terms of the selected plan. Unless otherwise expressly stated, fees already paid are non-refundable;
3.10 By making payment for any Paid Subscription(s), Paid Order(s), or BSO Brick(s), you acknowledge and agree to the applicable Service description, pricing, terms of use, and delivery conditions. Cancellation of a Paid Subscription(s) or termination of your account prior to the end of the billing cycle will not entitle you to a refund unless required by applicable law;
3.11 You acknowledge and agree that BSO Brick(s), once purchased, are not refundable and/or are not convertible back to real money to you;
3.12 BSO may introduce, modify, or discontinue subscription plans, pricing structures, Add-On features, or loyalty mechanisms at any time at its sole discretion.
4. ADD-ON FEATURES
4.1 For the purposes of these Terms, “Add-On” means any optional feature, functionality, enhancement, or supplementary service made available through the BSO Club App and/or BSO Club Portal that may be purchased, activated, or applied in addition to any requested Service, and which does not constitute a separate Service Agreement unless expressly stated otherwise;
4.2 BSO Club App and/or BSO Club Portal features an option that allows you to purchase any Add-On including certain Paid Order(s), certain limited features of BSO Club App and/or BSO Club Portal, and/or purchase any new Service(s), using BSO Brick(s) where such functionality is available. Add-On(s) may be purchased, activated, or applied in connection with a requested Service through BSO Club App and/or BSO Club Portal;
4.3 BSO may offer an Add-On as a one-time feature, as a bundle of features and/or as a package of multiple of features. You may not refund, exchange, and/or solicit any Add-On(s) you purchase on BSO Club App and/or BSO Club Portal;
4.4 Add-On description, pricing, BSO Brick(s) distributions and deductions (where applicable), and terms of use and delivery will be provided to you at the time the selected Add-On is activated via BSO Club App and/or BSO Club Portal. You acknowledge and agree that by making successful payment for any Add-On(s) and/or by applying BSO Brick(s) to such Add-On(s), you accept the applicable Add-On description, pricing, terms of use, and delivery conditions.
5. RESPONSIBILITIES & DUTIES OF A CLIENT
5.1 You must comply with all the terms, guidelines and regulations set out by BSO, in relation to your account registration with BSO Club App and/or BSO Club Portal, verify your mobile number and email address, and identity documentation before using the Services through BSO Club App and/or BSO Club Portal. If you wish to change your password and/or mobile number and/or email, you may do it using your settings section in BSO Club App and/or BSO Club Portal and you will have to verify your new mobile number and new email before the next use of BSO Club App and/or BSO Club Portal;
5.2 You must comply with all the terms, guidelines, regulations, and limitations set out by BSO, in relation to your profile status in BSO Club App and/or BSO Club Portal, complete submission of your profile information and documentation, and verify your identity in accordance with the requirements of BSO. To receive full access to Services and regular benefits from BSO, you may be required to submit valid identification documents and any additional documents requested by BSO for verification through your settings section;
5.3 You must comply with all the terms, guidelines and regulations set out by BSO in relation to the registration of Property Unit(s) and/or Building(s), submission of documentation, requesting of Services, communications with BSO, BSO Broker(s), BSO Vendor(s), and/or any other users of BSO Club App and/or BSO Club Portal, and/or any other matters that BSO may require you to comply with through any stage during your agreement with BSO;
5.4 You acknowledge and agree that the BSO Club App and/or BSO Club Portal provides a digital interface through which you may register, manage, and administer one or more real estate Property Unit(s) and/or Building(s) and request, initiate, monitor, or participate in Services in accordance with these Terms, MSA, SSA, OSA, Orders, and any other applicable Service Agreements. You further acknowledge that the availability, scope, and functionality of such features may vary depending on your declared capacity under the Client’s Service Capacities Policy, the authority granted under the CRC, the status of your account verification, the nature of the Property Unit(s) and/or Building(s), and the specific Service requested. BSO may require submission of documentation, confirmations, approvals, or additional information prior to enabling certain functionalities, and reserves the right to review, verify, restrict, suspend, or decline any registration, request, or activity where such action is reasonably necessary to ensure compliance with applicable agreements, operational requirements, or applicable law:
5.4.1 Property Registration:
BSO Club App and/or BSO Club Portal provides a functionality that allows you to register one or more Property Unit(s) and/or Building(s) for the purpose of requesting Services, managing assets, facilitating transactions, and communicating with BSO, BSO Broker(s), BSO Vendor(s), and other authorized users of the BSO Club App and/or BSO Club Portal. Prior to requesting any Service in relation to a Property Unit(s) and/or Building(s), you must register the relevant Property Unit(s) and/or Building(s) using the designated “Add Unit” functionality and provide complete, accurate, and up-to-date information as required by BSO. You represent and warrant that you have the legal right, authority, and capacity to register the Property Unit(s) and/or Building(s) and to request Services in relation thereto. Submission of incomplete, inaccurate, outdated, misleading, or fraudulent information may result in rejection of registration of Property Unit(s) and/or Building(s), suspension of Services, or termination of your account:
5.4.1.1 Capacity Selection:
At the time of registration of Property Unit(s) and/or Building(s), you must select and declare the capacity in which you act in relation to the Property Unit(s) and/or Building(s) in accordance with the Client’s Service Capacities Policy and, where applicable, the CRC executed pursuant to the MSA. Such capacities may include, without limitation, acting as owner or landlord, co-owner, tenant or occupant, co-tenant or co-occupant, sub-tenant, buyer or seller, or as a Client’s Representative(s) acting on behalf of another client of BSO. You represent and warrant that you possess the legal authority to act in the selected capacity and that your use of the BSO Club App and/or BSO Club Portal in that capacity does not violate any applicable law, contractual obligation, or third-party right. Where you act as a Client’s Representative, you further represent and warrant that you possess valid authorization from the relevant Client, including a power of attorney, corporate authorization, or other documentation acceptable to BSO, and that you shall act strictly within the scope of authority granted under the CRC, and/or the power of attorney and corporate authorization if applicable. BSO reserves the right to request evidence of such authority at any time and to restrict or suspend access where such authority cannot be verified;
5.4.1.2 Individual or Legal Entity:
You may register a Property Unit(s) and/or Building(s) either in your personal capacity as an individual or on behalf of a legal entity, subject to submission of the relevant supporting documentation required by BSO. Where registration is made on behalf of a legal entity, you represent and warrant that you are duly authorized to act on behalf of such entity and to bind it in relation to the Services requested. BSO may require additional documentation to verify the legal existence of the entity, your authority to act on its behalf, and the entity’s ownership or lawful control of the Property Unit(s) and/or Building(s);
5.4.1.3 Submission of Property Information:
You must provide complete, accurate, and up-to-date information regarding the Property Unit(s) and/or Building(s) at the time of registration and throughout your use of the BSO Club App and/or BSO Club Portal. Such information may include, without limitation, ownership or occupancy details and/or Long-Term Lease Agreement(s) and/or Short-Term Lease Agreement(s) details, location and characteristics/ photographs of the Property Unit(s) and/or Building(s), current status of the Property Unit(s) and/or Building(s), availability for leasing, sale, or Services, and any other information reasonably requested by BSO. You are solely responsible for ensuring that all information submitted is truthful, accurate, and not misleading, and you must promptly update any information that becomes inaccurate or outdated;
5.4.1.4 Documentation Requirements:
You must upload all documentation required by BSO depending on your selected capacity and the nature of the Property Unit(s) and/or Building(s) and Services requested. Such documentation may include, without limitation, title deeds, identification documents (including passport and Emirates ID), Long-Term Lease Agreement(s) and/or Short-Term Lease Agreement(s), EJARI certificates, powers of attorney, corporate authorization documents, tenancy related agreements, or any additional documents requested by BSO. You represent and warrant that all documents provided are authentic, valid, and lawfully obtained, and that submission of such documents does not infringe any third-party rights or confidentiality obligations;
5.4.1.5 Verification Process:
All registration requests regarding Property Unit(s) and/or Building(s) shall be subject to review and verification by BSO. BSO may, at its sole discretion, approve the registration of Property Unit(s) and/or Building(s), reject the submission, request corrections or additional information, or suspend processing pending clarification or further verification. BSO may also conduct independent checks or request confirmations from relevant authorities, brokers, vendors, property owners, tenants or other parties, where reasonably necessary. You acknowledge that verification timelines may vary depending on the completeness of the submission and the nature of the Property Unit(s) and/or Building(s);
5.4.1.6 Eligibility for Services:
Only Property Unit(s) and/or Building(s) that have been successfully verified and approved by BSO may be eligible for requesting or receiving Services through the BSO Club App and/or BSO Club Portal. BSO reserves the right to limit, restrict, or condition the availability of Services based on verification status, applicable agreements, operational requirements, or applicable law. Approval of a Property Unit(s) and/or Building(s) for registration does not guarantee availability or acceptance of any particular Service.
5.4.2 Services Selection and Requests Submission:
BSO Club App and/or BSO Club Portal provides functionality enabling you to request various Services in relation to registered and verified Property Unit(s) and/or Building(s). Such functionality allows you to initiate service processes, communicate requirements, submit relevant information and documentation, and interact with BSO, Facilitator(s), our Network Facility, including but not limited to BSO Broker(s), BSO Vendor(s), or other authorized parties involved in the delivery of Services. You acknowledge that the availability, scope, and conditions of Services may vary depending on the nature of the Property Unit(s) and/or Building(s), your declared capacity, applicable Service Agreements, operational considerations, and applicable law:
5.4.2.1 Available Services:
You may select from the Services made available through BSO Club App and/or BSO Club Portal from time to time, which may include, without limitation, services related to finding tenants, finding buyers, arranging maintenance works, property-related operational assistance, consultations, or any other services introduced by BSO. The list of available Services may be modified, expanded, restricted, or discontinued by BSO at its sole discretion, and the availability of specific Services may depend on the characteristics, status, or location of the Property Unit(s) and/or Building(s) and the information provided by you;
5.4.2.2 Submission of Service Details:
For each Service request, you may be required to provide complete and accurate information necessary for the assessment and potential execution of the requested Service. Such information may include, without limitation, preferred timelines, budget or pricing expectations, availability of the Property Unit(s) and/or Building(s) for inspection or works, scope of services requested, specific requirements or preferences, and any supporting documentation, photographs, or other materials relevant to the Service. You are solely responsible for ensuring that all submitted information is truthful, accurate, and not misleading, and for promptly updating any information that changes prior to or during the Service process;
5.4.2.3 Review and Processing of Services Requests:
Upon submission, the Service request may be reviewed by BSO and may be forwarded to our Network Facility, including but not limited to BSO Broker(s), BSO Vendor(s), or other relevant parties for evaluation, coordination, or potential execution. BSO may conduct preliminary checks, seek clarifications, request additional information, or determine the appropriate course of action based on operational considerations, availability of service providers, regulatory requirements, or other factors deemed relevant by BSO. You acknowledge that BSO may act as a facilitator, coordinator, or intermediary depending on the nature of the Service and applicable agreements. In every event when there are updates and instant requirements for you to make a review, respond, reschedule action, approval, rejection, update action and/or modification to process further any of your ongoing Services requests in the BSO Club App and/or BSO Club Portal, you are fully responsible to attend such requirements at all times and with no delays. BSO holds no responsibility on any potential damages to your Services requests arising out of delayed or missed actions from your side in the BSO Club App and/or BSO Club Portal, as well as all payments made earlier by you for such Service requests will not be refundable to you for any reason;
5.4.2.4 Advertising Permits:
Upon making any Service requests to BSO, you agree to grant to BSO full exclusive control and exclusive rights to advertise, including the right to distribute advertising permits and to hire, appoint, manage, replace, and terminate brokers, marketing agents, or marketing agencies in connection with the advertising and marketing of the relevant Service requests, Lease Order(s), Purchase Order(s), Property Unit(s), and/or Building(s), for the purpose of performing the Services under these Terms and the MSA, subject to applicable laws, regulations, authority requirements, and platform or channel policies. For the avoidance of doubt, the Advertising Permit grants exclusive advertising rights and expressly confirms that BSO has full control over advertising, including deciding who may advertise, how advertising permissions are distributed, and when such permissions may be withdrawn or terminated, at BSO’s sole discretion, in accordance with applicable laws and regulatory requirements. Such advertising and marketing may be carried out via internet platforms, social media, paid advertising, free publicity, events, printed materials, partnerships and any other sources forms used by the BSO to our Network Facility, including but not limited to any BSO Broker, marketing agent, marketing agency appointed by the BSO at the sole discretion of the BSO and/or registered in the BSO Club App and/or BSO Club Portal. The Client agrees that the BSO may disclose, if required, copies of any forms or documents provided by the Client to the BSO (including but not limited to Client’s identity and/or proof of ownership documentation) to any appointed BSO Broker, marketing agent or marketing agency for the purposes of them obtaining respective advertising authorizations and permits from the relevant authorities and/or marketing channel policies for the fulfillment of their obligations and duties towards the BSO and the Client;
5.4.2.5 Subcontracting Permits:
Upon making any Service requests to BSO, you agree to grant to BSO full exclusive control and exclusive rights to advertise, to market, to tender and/or to subcontract the supervision duties and any other respective duties in connection to relevant Service requests, the Client’s Subscription Services Agreements, and/or Client’s On-Demand Service Agreements, and/or Client’s Service Agreements, and/or Property Unit(s), and/or Building(s), and/or Money Custody Agreements, and/or Orders, and/or related Schedules, Particulars, Appendixes, Form(s) A, Form(s) B, Addendums referring to this MSA for the purpose of the performance of the Services under this MSA via internet, social media, paid advertising, free publicity, events, printed materials, partnerships and any other sources forms used by the BSO to our Network Facility, including but not limited to any BSO Vendor elected by the BSO at the sole discretion of the BSO and/or registered in the BSO Club App and/or BSO Club Portal. The Client agrees that the BSO may disclose, if required, copies of any forms or documents provided by the Client to the BSO (including but not limited to Client’s identity and/or proof of ownership documentation) to any appointed BSO Vendor for the purposes of them obtaining respective authorizations and permits from the relevant authorities and/or service channel policies for the fulfillment of their obligations and duties towards the BSO and the Client;
5.4.2.6 Nature of Requests:
Submission of a Service request constitutes an expression of interest in obtaining assistance and does not, by itself, create any obligation on the part of BSO to accept, perform, or procure the requested Service. You acknowledge that submission of a request does not guarantee acceptance of the request, assignment of any service provider, completion of the Service, or achievement of any particular outcome. The provision of Services shall be subject to availability, verification of information, agreement on terms, execution of applicable Service Agreements (including, where applicable, OSA, SSA, Orders, or other documents), and any other conditions determined by BSO;
5.4.2.7 Additional Requirements:
BSO may, at any stage prior to or during the provision of Services, request additional information, documentation, approvals, authorizations, confirmations, or access necessary to evaluate or perform the requested Service. Failure to provide such information or cooperation within a reasonable timeframe may result in delays, suspension, cancellation of the request, or inability to proceed with the Service. You acknowledge that the timely provision of accurate information and cooperation is essential for the successful processing and execution of Service requests.
5.4.3 “Finding a Tenant” and “Finding a Buyer” Services:
For Services involving leasing, licensing, transfer, or sale of Property Unit(s) and/or Building(s), including services commonly referred to as “Finding a Tenant” or “Finding a Buyer,” BSO Club App and/or BSO Club Portal provides functionality enabling you to present the Property Unit(s) and/or Building(s) to market participants, interact with BSO Broker(s), manage viewing arrangements, and review potential offers or proposals. You acknowledge that BSO may act as a facilitator, coordinator, or platform operator and that the availability, scope, and effectiveness of such Services depend on market conditions, accuracy of information provided, availability of interested parties, your timely actions and/or responses to relevant procedural requirements and other practical factors:
5.4.3.1 Exposure to Market Participants:
In connection with leasing or sale related Services, information relating to the Property Unit(s) and/or Building(s), including descriptions, specifications, photographs, availability status, and other relevant details, may be made available to BSO Broker(s) and other authorized users of the BSO Club App and/or BSO Club Portal for the purpose of identifying potential tenants, purchasers, or other interested parties. Such information may be displayed, shared, or circulated within BSO Club App and/or BSO Club Portal or through associated channels operated by BSO, subject to applicable privacy and confidentiality requirements. You represent and warrant that you have the legal right to disclose such information and to offer the Property Unit(s) and/or Building(s) for leasing or sale;
5.4.3.2 Viewing Requests:
You may receive requests from BSO Broker(s), prospective tenants, purchasers, or other authorized parties to arrange inspections or viewings of the Property Unit(s) and/or Building(s). Through the functionality provided in BSO Club App and/or BSO Club Portal, you may approve, reject, reschedule, or otherwise manage such requests based on your availability and preferences. You acknowledge that scheduling and conducting viewings may require coordination with other parties, provision of access to the Property Unit(s) and/or Building(s), and compliance with any applicable rules of the building, community, or relevant authorities;
5.4.3.3 Offers and Negotiations:
You may receive offers, proposals, or expressions of interest relating to the leasing, licensing, or purchase of the Property Unit(s) and/or Building(s). Such offers may be submitted through BSO Club App and/or BSO Club Portal and may include proposed terms, pricing, conditions, or other relevant details. Using the functionality provided, you may review, accept, reject, request modifications to, or negotiate such offers directly or through BSO Broker(s) or other intermediaries. Any negotiations conducted through the platform do not constitute a binding agreement unless formalized through separate contractual documentation executed by the relevant parties;
5.4.3.4 Independent Decisions and No Guarantee:
All decisions relating to the leasing or sale of the Property Unit(s) and/or Building(s), including whether to accept any offer or proceed with a transaction, remain solely your responsibility. BSO does not act as a principal party to any leasing or sale transaction unless expressly agreed otherwise in writing and does not guarantee the availability of interested parties, the completion of any transaction, the achievement of any particular price or terms, or any specific outcome. You acknowledge that market conditions, legal requirements, and actions of third parties may affect the success or timing of any transaction.
5.4.4 Maintenance, Operational Services and Other Services:
For Services involving Property Unit(s) and/or Building(s) maintenance, repair, inspection, technical works, fit out and enhancement works and/or other operational assistance relating to Property Unit(s) and/or Building(s), BSO Club App and/or BSO Club Portal provides functionality enabling you to submit requests, describe issues, coordinate inspections, and facilitate engagement of our Network Facility, including but not limited to BSO Vendor(s) or other service providers. You acknowledge that BSO may act as a facilitator, coordinator, or intermediary in connection with such Services and that the availability, timing, and execution of maintenance, operational works, or any related supervision works depend on the nature of the issue, access to the Property Unit(s) and/or Building(s), availability of service providers, approvals, and other practical requirements:
5.4.4.1 Service Request Details:
When submitting a request for maintenance or operational Services, you must provide complete, accurate, and sufficiently detailed information regarding the issue or required works, including, without limitation, the nature and extent of the problem, scope of work requested, urgency level, preferred schedule, accessibility constraints, safety considerations, and any relevant technical or environmental factors. You may also be required to provide supporting documentation, photographs, plans, or other materials necessary to enable assessment of the request. You are solely responsible for the accuracy of the information provided and for promptly notifying BSO of any changes that may affect the requested Service;
5.4.4.2 Assessment and Assignment:
Upon submission, the request may be reviewed by BSO for preliminary assessment and may be forwarded or assigned to one or more BSO Vendor(s), or other authorized parties for evaluation, quotation, consultation, or potential execution of the requested works. Such parties may contact you to obtain additional information, clarify requirements, arrange inspections, or propose service options. BSO does not guarantee that any particular vendor will accept the assignment or that quotations or service proposals will be provided within any specific timeframe;
5.4.4.3 Inspections and Access:
Prior to commencement of any maintenance or operational works, inspections of the Property Unit(s) and/or Building(s) may be required to assess the condition, determine the scope of work, verify safety considerations, or prepare quotations. You agree to provide reasonable access to the Property Unit(s) and/or Building(s) to BSO, BSO Vendor(s), or their authorized personnel at mutually agreed times and in accordance with applicable building regulations and security requirements. You are responsible for ensuring that access arrangements comply with applicable laws, community rules, and any third-party obligations, and that the premises are safe for inspection and works to be performed;
5.4.4.4 Execution of Services:
The performance of maintenance or operational Services may depend on the availability of qualified vendors, required approvals from property management, facility management, community management, owners’ association providers or authorities, availability of materials, technical feasibility, safety requirements, and other practical conditions. You acknowledge that timelines for commencement and completion of works may vary and that BSO does not guarantee the availability of specific service providers or completion within any particular timeframe unless expressly agreed in writing under the applicable Service Agreement or Order(s). Any works carried out by BSO Vendor(s) shall be subject to the terms agreed between the relevant parties and applicable Service Agreements.
5.5 For Services that operate as consultations, preliminary assessments, informational requests, or expressions of interest, submission of a request through BSO Club App and/or BSO Club Portal shall constitute a non-binding inquiry only. Upon receipt of such request, BSO, and/or relevant BSO Broker(s), BSO Vendor(s), Facilitator(s), or other authorized parties using the BSO Club App and/or BSO Club Portal may contact you using the contact details associated with your account for the purpose of clarifying the request, obtaining additional information or documentation, discussing the scope, feasibility, timeline, or pricing of the requested Service, or proposing appropriate next steps. Submission of an inquiry does not obligate BSO or any third party to provide the requested Service, enter into any agreement, or proceed with execution, and any subsequent engagement shall be subject to applicable Service Agreements, approvals, and operational requirements;
5.6 You acknowledge and agree that certain Services made available through BSO Club App and/or BSO Club Portal may operate as coordination-based, facilitation-based, supervision-based, consultation-based, referral-based, informational, assessment-based, operational support, administrative support, or intermediary Services, including miscellaneous, ancillary, residual, on-demand, assessment-related, inspection-related, snagging-related, advisory-related, dispute-related, document-related, property-related, or other service requests which may from time to time be introduced, activated, displayed, requested, discovered, accessed, or made available through BSO Club App and/or BSO Club Portal. In relation to such Services, BSO may act solely as a facilitator, coordinator, intermediary, supervisor, communication channel, operational organizer, or platform operator between you and relevant BSO Broker(s), BSO Vendor(s), Facilitator(s), our Network Facility, service providers, consultants, contractors, advisors, or other third parties. Submission of such requests shall not obligate BSO to independently perform the requested Services, guarantee any particular outcome, resolve any dispute, provide legal representation, secure any result, or assume responsibility for actions, omissions, advice, performance, delays, decisions, conduct, representations, or outcomes relating to any third party or Service provider;
5.7 You acknowledge and agree that, in connection with the Services made available through the BSO Club App and/or BSO Club Portal, BSO may act as a facilitator, coordinator, supervisor, aggregator, or intermediary in relation to multiple clients, counterparties, brokers, vendors, service providers, and other third parties whose interests may be similar to, different from, or adverse to yours. You further acknowledge and agree that BSO may, independently and at its sole discretion, facilitate, coordinate, connect, introduce, or supervise services involving multiple parties, including in relation to separate or competing transactions, requests, disputes, negotiations, operational matters, or service-related interactions, and no such activity shall by itself constitute a conflict of interest, breach of duty, representation, fiduciary relationship, exclusivity obligation, or preferential obligation owed by BSO to you. For the avoidance of doubt, you acknowledge and agree that BSO may facilitate or coordinate services for multiple parties connected to the same matter, transaction, property, operational issue, dispute, or request through different service providers, brokers, vendors, consultants, lawyers, or other third parties associated with the BSO Club App and/or BSO Club Portal;
5.8 BSO Club App and/or BSO Club Portal may provide various account features, functionalities, or enhancements, including but not limited to account settings, optional Add-Ons, promotional benefits, loyalty or rewards programs, points systems (including BSO Brick(s)), subscription plans, and other tools or services designed to enhance the user experience. Such features may be introduced, modified, suspended, restricted, or discontinued at any time at the sole discretion of BSO, and their availability, functionality, eligibility criteria, pricing (if any), validity periods, and conditions of use may vary depending on the Client’s profile, capacity, location, regulatory requirements, or other operational considerations. Participation in or use of any such features shall be subject to these Terms and any additional terms or policies made available at the time of activation. BSO does not guarantee the continued availability of any particular feature and shall not be liable for any loss of benefits, points, or functionality resulting from modification or discontinuation of such features;
5.9 You shall cooperate with BSO and any assigned BSO Broker(s), BSO Vendor(s), or Facilitator(s) as reasonably required for the performance of Services, including providing information, approvals, and access to Property Unit(s) and/or Building(s);
5.10 Where you act as a Client’s Representative, you represent and warrant that you possess valid authorization from the relevant Client, including a power of attorney, corporate authorization, or other documentation acceptable to BSO, and that you shall act strictly within the scope of authority granted under the applicable powers, authorizations and/or CRC and any instructions provided by the Client. The use of the BSO Club App and/or BSO Club Portal in such capacity shall be limited to the authority granted via power of attorney and/or under the CRC. You acknowledge that actions taken by a Client’s Representative(s) within the scope of such authority shall be deemed actions of the Client. BSO reserves the right to request evidence of such authority at any time and to restrict or suspend access where such authority cannot be verified. You remain responsible for ensuring that all activities performed through your account are properly authorized;
5.11 You shall not use BSO Club App and/or BSO Club Portal for any unlawful purpose, for fraudulent activities, or in a manner that may harm BSO, other users, or the integrity, security, or reputation of the BSO Club App and/or BSO Club Portal and the Services;
5.12 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account, whether authorized by you or not;
5.13 You acknowledge and agree that failure to comply with these Terms or any instructions provided by BSO may result in suspension or termination of your account and cessation of any pending or ongoing Services. BSO reserves the right to take any actions necessary to protect its rights, interests, and the integrity of the platform. If BSO suspects that you have violated these Terms, BSO has the right to take any legal actions necessary to ensure your compliance with your end of service obligations;
5.14 You are solely responsible for ensuring that all information, documents, representations, and materials submitted by you are accurate, lawful, and do not infringe the rights of any third party. BSO may suspend or terminate any Service or registration of a Property Unit(s) and/or Building(s) if inaccurate or misleading information is discovered;
5.15 You may view, monitor, and access the status, progress, history and, related information concerning your registered Property Unit(s) and/or Building(s), submitted Service requests, communications, approvals, documentation, and completed activities through the relevant sections of BSO Club App and/or BSO Club Portal. Such information may include, without limitation, notifications, updates, alerts, progress indicators, task statuses, timelines, records of interactions with BSO, BSO Broker(s), BSO Vendor(s), Facilitator(s), or other authorized parties, and any outcomes or results associated with Services requested or performed.
6. SUBSCRIPTIONS, FEES, AND PROMOTIONAL FEATURES
6.1 BSO Club App and/or BSO Club Portal may provide access to Services through free access, Paid Subscription(s), Paid Order(s), Add-On features, or other pricing structures as determined by BSO from time to time and in accordance with these Terms, MSA and any applicable Service Agreements;
6.2 At the time of your registration and use of the BSO Club App and/or BSO Club Portal, certain Services may be offered free of charge. BSO reserves the right, at its sole discretion, to introduce subscription fees, usage fees, service charges, or other payments for any part of the Services in the future upon reasonable notice to users and subject to applicable law;
6.3 Where Paid Subscription(s) are introduced, such subscriptions may provide access to specific features, functionality, service levels, or benefits for a defined period, subject to payment of applicable fees and compliance with these Terms, MSA and any applicable Service Agreements;
6.4 BSO may also offer Services on Paid Order(s) basis, whereby fees are payable for specific requested Services without requiring a recurring subscription;
6.5 BSO Club App and/or BSO Club Portal may include optional Add-On features, premium functionality, or supplementary services that may be activated in addition to basic Services. Such Add-Ons may be subject to separate pricing, conditions, or eligibility criteria as specified at the time of activation;
6.6 BSO may introduce promotional programs, loyalty mechanisms, rewards, points systems, or digital credits (including BSO Brick(s) or similar instruments) from time to time. Such instruments are promotional in nature, may have limited validity, and shall be subject to the specific terms applicable to them. Unless expressly stated otherwise, such instruments do not constitute legal tender, stored value, or currency and may not be redeemable for cash;
6.7 BSO reserves the right to modify, suspend, discontinue, or replace any subscription plans, pricing structures, Add-Ons, promotional programs, or account features at any time, subject to applicable law and reasonable notice where required;
6.8 Use of any paid Service, Paid Subscription(s), Paid Order(s), Add-On, or promotional program may require acceptance of additional terms, execution of applicable Service Agreements (including, where applicable, MSA, SSA, OSA, Orders, or other documents), or provision of payment details through approved Payment Provider(s);
6.9 Where payment is required for any Service, fees shall be charged in accordance with the pricing and payment terms displayed at the time of purchase or request. Failure to pay applicable fees may result in suspension or restriction of access to the relevant Services;
6.10 Nothing in this clause obligates BSO to introduce or maintain any particular pricing model, subscription structure, or promotional program.
7. SERVICE ACTIVATION, CANCELLATIONS & REFUND RESTRICTIONS
7.1 You acknowledge and agree that certain Services, Paid Subscription(s), Paid Order(s), Add-Ons, workflow activations, bookings, operational requests, digital requests, and/or other activities initiated through the BSO Club App and/or BSO Club Portal may automatically commence, activate, process, or trigger operational actions immediately upon submission, confirmation, approval, workflow activation, quotation acceptance, account action, or successful payment processing, without any requirement for additional manual confirmation or physical execution by BSO;
7.2 You acknowledge and agree that once any Service, workflow, operational request, booking, assignment, coordination process, activation, or operational activity has been initiated, assigned, activated, substantially processed, or commenced, cancellation, modification, suspension, reversal, refund, reimbursement, or withdrawal may no longer be possible or may become subject to operational limitations, cancellation restrictions, administrative charges, processing fees, non-refundable costs, third-party charges, or other conditions determined by BSO and/or applicable Service Agreements;
7.3 Unless otherwise expressly stated in the applicable Service Agreements, Order(s), quotations, subscription plans, Add-On terms, promotional terms, or required under applicable law, all fees, payments, charges, processing fees, operational costs, subscription fees, Add-On fees, BSO Brick(s), promotional credits, digital credits, and amounts paid in connection with the Services shall be non-refundable once the applicable Service, workflow, activation, coordination process, operational action, or digital process has commenced, been activated, or substantially processed;
7.4 You acknowledge and agree that certain Services may involve coordination with BSO Broker(s), BSO Vendor(s), Facilitator(s), our Network Facility, authorities, payment providers, external systems, operational teams, or third-party service providers and that operational actions, assignments, scheduling activities, procurement activities, verification processes, administrative activities, workflow escalations, or other service-related actions may commence immediately following submission or confirmation of a request. You further acknowledge that such activities may result in costs, operational commitments, allocations of resources, third-party obligations, or other consequences which may make cancellation, reversal, refund, or modification impractical, restricted, or unavailable;
7.5 BSO reserves the right, at its sole discretion and subject to applicable law, to determine whether any cancellation request, refund request, reversal request, modification request, reimbursement request, or goodwill adjustment shall be accepted, processed, partially approved, rejected, or otherwise resolved, taking into consideration operational status, workflow stage, third-party involvement, processing status, payment status, applicable Service Agreements, administrative considerations, compliance requirements, and any other relevant circumstances determined by BSO.
8. ACCESS PERMISSIONS, CAPACITIES & USER AUTHORITY
8.1 You acknowledge and agree that access to and use of the BSO Club App and/or BSO Club Portal, Services, dashboards, workflows, features, functionalities, permissions, operational tools, and available activities may vary depending upon the capacity selected, declared, registered, approved, verified, and/or assigned to you by BSO from time to time, including but not limited to capacities relating to developer(s), buyer(s), seller(s), landlord(s), tenant(s), sub-tenant(s), Client’s Representative(s), and/or any other capacity recognized by BSO under the applicable Service Agreements;
8.2 You acknowledge and agree that certain Services, workflows, functionalities, permissions, approvals, dashboards, communications, operational activities, visibility rights, access rights, and platform features may only be available to specific capacities, authorized users, verified accounts, approved Client’s Representative(s), and/or users satisfying applicable operational, verification, compliance, eligibility, or authorization requirements determined by BSO from time to time;
8.3 You acknowledge and agree that you may operate, register, access, request Services, submit instructions, and/or interact with the BSO Club App and/or BSO Club Portal in one or multiple capacities, subject to applicable verification, authorization, operational, compliance, and eligibility requirements implemented by BSO from time to time, and BSO shall be entitled to rely upon the capacity selected, declared, approved, verified, and/or used by you in connection with any Service, workflow, request, Order, instruction, communication, dashboard activity, or operational process;
8.4 You acknowledge and agree that where any Client’s Representative(s) are authorized under the applicable power of attorney and/or CRC, BSO shall be entitled to rely upon the permissions, authority levels, instructions, approvals, requests, communications, activities, and operational actions undertaken by such Client’s Representative(s) within the scope of the applicable power of attorney and/or CRC, and you shall remain fully responsible and liable for all such activities, instructions, communications, approvals, requests, and operational actions undertaken through such authorized access;
8.5 You acknowledge and agree that BSO may from time to time provide functionality within the BSO Club App and/or BSO Club Portal enabling a Client to digitally authorize, permit, approve, connect, link, invite, or grant limited access permissions, visibility rights, workflow participation rights, operational access, or other platform-related permissions to another client of BSO, Client’s Representative(s), or other authorized user through electronic requests, confirmations, approvals, invitations, workflow authorizations, account linking processes, or other digital authorization mechanisms implemented by BSO from time to time. Such digital authorization mechanisms may operate independently from any power of attorney, corporate authorization, or CRC and may be used solely for operational, platform access, workflow participation, visibility, coordination, communication, or service-related purposes within the BSO Club App and/or BSO Club Portal. BSO shall be entitled to rely upon any such digitally granted authorization, approval, confirmation, linkage, or permission until revoked, modified, restricted, or terminated through the applicable platform functionality or otherwise communicated to BSO.
9. DIGITAL CONSENT, ELECTRONIC ACCEPTANCE & AUDIT TRAILS
9.1 You acknowledge and agree that the Services may be initiated, requested, activated, approved, supervised, coordinated, modified, processed, and/or completed through electronic means, including but not limited to the BSO Club App and/or BSO Club Portal, email communications, dashboards, pop-ups, electronic forms, click-wrap mechanisms, tick-box acceptance systems, OTP verification, digital confirmations, electronic signatures, automated workflows, system-generated prompts, and/or any other digital or technological method implemented by BSO from time to time in connection with the Services;
9.2 You expressly acknowledge and agree that any acceptance, approval, authorization, instruction, request, confirmation, acknowledgement, submission, consent, or execution provided electronically by you and/or any Client’s Representative(s), including through clicking buttons, selecting options, checking tick-boxes, accepting pop-ups, submitting forms, confirming Order(s), proceeding with payments, accepting quotations, uploading documents, using OTP verification, activating subscription plans, requesting Services, approving workflows, accessing or continuing to use the BSO Club App and/or BSO Club Portal, and/or otherwise interacting with the systems of BSO, shall constitute a valid, binding, enforceable, and legally effective acceptance, authorization, approval, acknowledgement, instruction, and/or execution by you for all purposes under these Terms, MSA any applicable Service Agreements, Orders, Add-Ons, and/or any other applicable documents, whether such acceptance or execution occurs electronically or physically;
9.3 You further acknowledge and agree that electronic acceptance mechanisms utilized by BSO, including click-wrap acceptance, tick-box confirmations, OTP verification systems, electronic acknowledgements, digital confirmations, electronic signatures, automated confirmations, and other digital authorization methods made available through the BSO Club App and/or BSO Club Portal, shall have the same legal force, validity, admissibility, and enforceability as physical signatures, wet ink signatures, manually executed agreements, and physical acknowledgements to the fullest extent permitted under applicable laws. You waive any right to dispute the validity, enforceability, admissibility, authenticity, or evidentiary value of any electronically accepted, confirmed, acknowledged, approved, or executed communication, transaction, instruction, workflow, Order(s), or Services requests solely on the basis that the same was completed electronically;
9.4 You acknowledge that certain Services, requests, workflows, and operational activities may be automatically processed, routed, coordinated, monitored, escalated, assigned, activated, generated, or supervised through automated systems, algorithms, workflow engines, routing mechanisms, or other technological systems implemented by BSO from time to time, including but not limited to automated assignment of BSO Broker(s), automated assignment of BSO Vendor(s), or of our Network Facility, Services requests routing, ticket generation, workflow escalations, appointment scheduling, quotation requests, payment confirmations, operational reminders, notifications and alerts, dashboard updates, document collection requests, service activation, account verification processes, maintenance coordination, property registration workflows, and/or any other operational or administrative activities connected with the Services. You expressly consent to such automated processes and acknowledge that actions initiated, triggered, processed, or confirmed through such systems may create binding obligations, operational consequences, payment obligations, workflow activations, or service-related actions under these Terms and the applicable Service Agreements;
9.5 You acknowledge and agree that any Services requests, Paid Subscription(s), Paid Order(s), Add-On(s) activation, workflow confirmation, quotation approval, or operational request submitted through the BSO Club App and/or BSO Club Portal may automatically trigger the initiation, coordination, assignment, activation, processing, or execution of the applicable Service without any requirement for additional manual confirmation or physical execution by BSO. You further acknowledge that once any workflow, Order(s), Services requests, or operational process has been initiated, assigned, activated, or substantially processed, the same may become subject to applicable fees, cancellation restrictions, non-refundable charges, operational commitments, and/or obligations under the applicable Service Agreements;
9.6 You acknowledge and agree that certain Services made available through the BSO Club App and/or BSO Club Portal may be provided as automated, prepaid, subscription-based, on-demand, one-click, instant activation, and/or digitally processed Services subject to predefined operational workflows, pricing structures, eligibility requirements, cancellation restrictions, refund restrictions, and/or additional conditions determined by BSO from time to time. You further acknowledge and agree that BSO may, at its sole discretion, reject, suspend, delay, limit, reassign, cancel, or refuse any digital request, Order, workflow, activation, booking, or Service request submitted through the BSO Club App and/or BSO Club Portal where operational, technical, verification, regulatory, compliance, payment, eligibility, security, or risk-related concerns arise;
9.7 You expressly acknowledge and agree that all electronic records maintained by BSO, including audit trails, timestamps, activity logs, communication histories, workflow histories, dashboard activities, transaction records, OTP verification logs, login records, access records, device records, payment confirmations, notifications, electronic communications, system-generated records, and/or any other digital records generated through the BSO Club App and/or BSO Club Portal, shall constitute valid business records and admissible evidence of the relevant communications, instructions, approvals, acknowledgements, transactions, activities, workflows, Service requests, and/or operational actions relating to your use of the BSO Club App and/or BSO Club Portal and the Services. In the absence of manifest error, such records maintained by BSO shall be deemed accurate, authentic, complete, binding, and conclusive evidence of the relevant activity or transaction;
9.8 You acknowledge and agree that BSO may communicate with you through the BSO Club App and/or BSO Club Portal, dashboards, notifications, alerts, pop-ups, banners, activity feeds, email communications, SMS, push notifications, BSO Chat, BSO Broadcast, automated system notifications, workflow updates, account alerts, reminders, and/or any other electronic communication methods implemented by BSO from time to time in connection with the Services. Any such communication, notification, alert, confirmation, reminder, workflow update, operational update, request, approval, or other information made available or transmitted through the BSO Club App and/or BSO Club Portal or through the contact details associated with your account shall be deemed validly delivered and received by you at the time such communication is sent, posted, displayed, transmitted, made available, or otherwise accessible through the applicable system or communication channel, whether or not actually reviewed, accessed, opened, acknowledged, or read by you;
9.9 Without prejudice to clause 9.8, you acknowledge and agree that BSO may use the contact details, communication channels, account information, and electronic communication methods associated with your registered account for the purposes of sending operational updates, service-related communications, commercial information, promotional campaigns, marketing materials, announcements, platform updates, referral campaigns, advertisements, newsletters, partnership-related communications, and other business or platform-related communications relating to BSO, BSO Club App and/or BSO Club Portal, affiliated entities, Facilitator(s), our Network Facility, partners, vendors, brokers, clients, services, products, campaigns, collaborations, events, or operational activities. You further acknowledge and agree that such communications are authorized communications initiated in connection with your registration, account activity, platform participation, and continued use of BSO Club App and/or BSO Club Portal;
9.10 You acknowledge and agree that BSO shall be entitled to rely upon any instruction, communication, approval, activity, request, confirmation, acceptance, or transaction conducted through your account, credentials, OTP, device, or access methods as being validly authorized by you. You shall remain responsible for ensuring that only duly authorized Client’s Representative(s) access and use the account and shall promptly notify BSO of any suspected unauthorized access, misuse, compromise, or suspicious activity relating to the account;
9.11 You acknowledge that the availability and performance of the BSO Club App and/or BSO Club Portal, automated workflows, communication systems, and related technological infrastructure may be affected by maintenance, upgrades, outages, interruptions, cybersecurity incidents, third-party system failures, connectivity issues, force majeure events, or other technical limitations. To the fullest extent permitted under applicable law, BSO shall not be liable for any delays, interruptions, disruptions, failures, loss of data, operational impact, or inability to access or use the BSO Club App and/or BSO Club Portal arising from such events, except to the extent finally determined by a court of competent jurisdiction to have resulted directly from the fraud, willful misconduct, or gross negligence of BSO;
9.12 You acknowledge and agree that BSO Club App and/or BSO Club Portal may from time to time integrate with, connect to, rely upon, interact with, or utilize UAE PASS, TAMM, Dubai REST and/or other government-authorized digital identity, authentication, verification, electronic signature, consent, approval, authorization, validation, access-control, and/or digital authentication systems, services, integrations, technologies, frameworks, or platforms made available by governmental authorities, regulatory authorities, third-party providers, or authorized service providers from time to time for the purposes of identity verification, user authentication, access authorization, electronic approvals, workflow validation, digital confirmations, electronic signatures, transaction processing, consent management, platform security, operational administration, and/or related digital activities in connection with the BSO Club App and/or BSO Club Portal;
9.13 You acknowledge and agree that any authentication request, verification request, digital approval, electronic confirmation, consent action, authorization activity, digital signature, access validation, workflow approval, transaction authorization, attribute-sharing consent, or other activity initiated, approved, confirmed, authenticated, validated, or completed through UAE PASS, TAMM, Dubai REST and/or other digital identity or authentication systems associated with your account, credentials, registered mobile number, registered email address, device, PIN, authentication method, biometric method, or other verification mechanism may be relied upon by BSO as valid, binding, authorized, authentic, and attributable to you, unless otherwise proven by you through satisfactory evidence acceptable to BSO or competent authorities;
9.14 You shall be solely responsible for maintaining the confidentiality, security, control, and authorized use of your UAE PASS credentials, TAMM credentials, Dubai REST credentials, authentication methods, registered devices, PINs, passwords, access permissions, verification mechanisms, linked communication channels, and associated authentication approvals. You shall immediately notify BSO of any suspected unauthorized access, compromise, misuse, fraudulent activity, security breach, unauthorized authentication, unauthorized approval, identity misuse, or unauthorized use relating to your account, UAE PASS integration, TAMM integration, Dubai REST integration, authentication credentials, or digital identity activities associated with the BSO Club App and/or BSO Club Portal. BSO shall not be liable for any loss, delay, unauthorized activity, access issue, verification issue, authentication failure, suspension, rejection, system interruption, digital identity issue, security incident, or other consequence arising from UAE PASS, TAMM, Dubai REST, third-party authentication systems, user negligence, device compromise, credential misuse, regulatory restrictions, technical failures, force majeure events, or circumstances beyond BSO’s reasonable control.
10. ACCEPTABLE USE, PLATFORM SECURITY & PROHIBITED ACTIVITIES
10.1 You acknowledge and agree that your access to and use of the BSO Club App and/or BSO Club Portal, Services, dashboards, workflows, communication systems, and other digital systems or technological infrastructure made available by BSO shall be strictly subject to these Terms, MSA, applicable Service Agreements, applicable laws, and any operational, technical, security, compliance, or usage requirements implemented by BSO from time to time;
10.2 You shall not permit any third party (directly or indirectly), including any Client’s Representative(s), to access or use the BSO Club App and/or BSO Club Portal in any unlawful, unauthorized, fraudulent, misleading, harmful, abusive, or improper manner, impersonate any person or entity or misrepresent any identity, authority, affiliation, capacity, ownership, authorization, or relationship, submit false, inaccurate, misleading, manipulated, incomplete, fraudulent, or unauthorized information, documents, requests, listings, instructions, approvals, communications, or transactions, interfere with, disrupt, damage, overload, impair, compromise, manipulate, or circumvent any workflows, systems, security features, technological protections, operational processes, or functionalities of BSO, attempt to gain unauthorized access to any account, dashboard, data, workflow, system, network, records, or information belonging to BSO, any client of BSO, any BSO Broker(s), any BSO Vendor(s), Facilitator(s), or any third party outside and within our Network Facility, share, transfer, misuse, disclose, sell, sublicense, or permit unauthorized use of account credentials, OTPs, access methods, verification tools, or system permissions, introduce or transmit any malware, virus, spyware, ransomware, malicious code, automated scripts, bots, scraping tools, unauthorized automation tools, or other harmful technologies into the systems or infrastructure of BSO, reverse engineer, copy, extract, reproduce, monitor, scrape, mine, modify, duplicate, exploit, or commercially misuse any data, content, software, workflows, systems, or technological infrastructure belonging to BSO, bypass, disable, defeat, avoid, or circumvent any operational restrictions, verification mechanisms, payment systems, technical controls, eligibility requirements, workflow limitations, or security measures implemented by BSO, and/or use the BSO Club App and/or BSO Club Portal, Services, systems, workflows, or technological infrastructure in any manner which may expose BSO, any BSO Broker(s), any BSO Vendor(s), Facilitator(s), our Network Facility, clients of BSO, users, or any third party to operational, technical, cybersecurity, financial, reputational, legal, regulatory, or compliance risks;
10.3 You acknowledge and agree that BSO may monitor, review, suspend, restrict, investigate, block, remove, disable, escalate, report, or take any other action deemed necessary by BSO in relation to any activity, account, request, workflow, communication, transaction, listing, access, or use of the BSO Club App and/or BSO Club Portal which BSO reasonably believes may violate these Terms or any applicable Service Agreements, violate applicable laws or regulatory requirements, create operational, legal, technical, cybersecurity, reputational, financial, or compliance risks, involve unauthorized, suspicious, abusive, fraudulent, misleading, harmful, or prohibited activities, and/or adversely affect the integrity, operation, availability, security, reputation, or functionality of the Services, systems, workflows, or infrastructure of BSO;
10.4 Without prejudice to any other rights or remedies available to BSO under these Terms, MSA, any applicable Service Agreements, or applicable laws, BSO reserves the right, at its sole discretion and without prior notice, to suspend, restrict, terminate, disable, limit, remove, reject, or refuse access to the BSO Club App and/or BSO Club Portal, Services, accounts, workflows, dashboards, Order(s), requests, listings, or any related functionalities where BSO determines that any actual, suspected, or potential misuse, unauthorized activity, breach, security concern, prohibited activity, or operational risk exists;
10.5 You shall remain solely responsible for all activities conducted through your account, credentials, systems, devices, access methods, Client’s Representative(s), and/or operational workflows connected with the BSO Club App and/or BSO Club Portal, whether authorized or unauthorized, except to the extent finally determined by a court of competent jurisdiction to have directly resulted from the fraud, willful misconduct, or gross negligence of BSO.
11. REFERRAL SCHEME
11.1 BSO Club App and/or BSO Club Portal may, from time to time, and at the sole discretion of BSO, offer to you and to other clients of BSO the opportunity to participate in referral programs (“Referral(s)”) whereby a Client may refer third parties to BSO or to register on the BSO Club App and/or BSO Club Portal or to use Services offered by BSO, subject to these Terms and any additional conditions specified by BSO;
11.2 Eligible Referral(s), if applicable, may include referral of individuals or legal entities such as prospective clients, property owners, tenants, buyers, sellers, service users, or other persons to BSO for the purpose of registration, with, access to, or use of the BSO Club App and/or BSO Club Portal, or for obtaining Services offered by BSO, as may be determined by BSO from time to time;
11.3 Participation in any Referral program may require submission of referral details through designated functionality within the BSO Club App and/or BSO Club Portal or through other communication channels approved by BSO. BSO may establish procedures to verify the authenticity of Referral(s) and to avoid duplication, conflict of interest, or fraudulent submissions;
11.4 Where a referral program is active, BSO may, at its sole discretion, provide promotional benefits, incentives, loyalty rewards, BSO Brick(s), digital credits, discounts, or other benefits to the referring party, subject to successful completion of the referral conditions, including registration, verification, or payment by the referred party;
11.5 Any referral benefits shall be credited only after BSO receives and verifies the required actions by the referred party, including, where applicable, completion of registration, execution of Service Agreements, or payment for Services. Failure of the referred party to fulfill such conditions may result in cancellation of the referral benefit;
11.6 Referral benefits are promotional in nature and:
11.6.1 May not constitute legal tender, stored value, or currency unless expressly stated otherwise;
11.6.2 May not be redeemable for cash unless expressly stated otherwise;
11.6.3 May be subject to eligibility criteria, usage restrictions, or validity periods;
11.6.4 May not be transferable unless permitted by BSO;
11.6.5 May be revoked, adjusted, suspended or cancelled in cases of fraud, misuse, error, violation of these Terms, or non-compliance with these Terms.
11.7 BSO may conduct verification checks to ensure that Referral(s) are genuine, lawful, and made in good faith. Referral(s) generated through automated systems, spam, misleading representations, or activities that violate applicable law or platform policies may be disqualified;
11.8 Participation in any Referral program does not create any employment, agency, partnership, brokerage, or commission-based relationship between the Client and BSO. The Client acts solely as a platform user and not as an authorized representative of BSO;
11.9 Participation in any referral program shall be subject to these Terms and any additional rules, policies, or instructions communicated by BSO through the BSO Club App and/or BSO Club Portal;
11.10 BSO may, at its sole discretion, periodically revise the referral scheme terms and may at any time amend, suspend, or discontinue any referral scheme and/or the content of the terms to reflect any changes.
12. RATING
12.1 BSO may provide a profile rating for you as well as for each other client registered on the BSO Club App and/or BSO Club Portal (“BSO Client Rating”) in order to evaluate performance, activity, cooperation, reliability, responsiveness, operational participation, behavior, workflow participation, compliance history, and engagement in connection with the use of the BSO Club App and/or BSO Club Portal and the Services. Such rating may be publicly displayed, disclosed, published, prioritized, categorized, and/or otherwise made visible and available within the BSO Club App and/or BSO Club Portal to BSO, BSO Broker(s), BSO Vendor(s), Facilitator(s), our Network Facility, and other authorized users of the BSO Club App and/or BSO Club Portal as determined by BSO from time to time, and shall not be treated as confidential information between such users;
12.2 The BSO Client Rating scheme and allocated grading may be determined by BSO based on various operational activities, services performed, performance indicators, operational participation, user activity, behavioral patterns, workflow participation, and engagement metrics, including but not limited to the following factors:
12.2.1 Completion status of Client account registration and verification requirements;
12.2.2 Accuracy, completeness, and timeliness of Client information and Client documentation submitted;
12.2.3 Client’s activity level, responsiveness, and engagement within the BSO Club App and/or BSO Club Portal;
12.2.4 Client’s compliance with these Terms, MSA, applicable Service Agreements, and instructions provided by BSO;
12.2.5 Client’s cooperation with BSO, BSO Broker(s), BSO Vendor(s), Facilitator(s) and our Network Facility in relation to Services;
12.2.6 Client’s reliability in scheduling, access arrangements, approvals, communications, and decision-making;
12.2.7 Number and nature of completed Service requests, transactions, or engagements by the Client;
12.2.8 Number and nature of complaints, disputes, cancellations, or issues associated with the Client’s activities;
12.2.9 Feedback received from BSO Broker(s), BSO Vendor(s), our Network Facility, or other authorized parties involved in Service delivery against the Client;
12.2.10 Client’s participation in platform features, programs, or initiatives where applicable;
12.2.11 Any other operational, behavioral, performance-related, engagement, compliance, workflow, technical, commercial, or activity-based factors of the Client that BSO may find necessary to add to the BSO Client Rating scheme grading.
12.3 BSO may continuously monitor Client activities (as per clause 12.2) and may at any time change, update, recalculate, increase, reduce, suspend, prioritize, categorize, rank, display, or otherwise modify the BSO Client Rating based on the above. BSO reserves full and sole discretion to amend the BSO Client Rating scheme and allocated grading algorithm, visibility settings, ranking methodology, operational criteria, behavioral criteria, performance metrics, engagement metrics, workflow participation metrics, and/or related rating mechanisms without any prior notification;
12.4 You acknowledge and agree that BSO Client Rating, BSO Broker Rating, and BSO Vendor Rating constitute operational and performance-monitoring mechanisms administered by BSO across different user roles within the BSO Club App and/or BSO Club Portal and may be used, displayed, disclosed, published, categorized, prioritized, and/or otherwise relied upon by BSO in connection with operational administration, workflow management, platform participation, user engagement, service coordination, performance evaluation, and related commercial and operational activities;
12.5 Every BSO Client Rating given to any client of BSO including yourself will be out of a total scale of ten (10) or other evaluation format as decided by BSO from time to time.
13. BSO ONLINE CHAT
13.1 BSO offers an online chat networking service (“BSO Chat”) that is available on BSO Club App and/or BSO Club Portal in order to connect you with other clients to BSO, and/or with BSO Broker(s), and with BSO Vendor(s), and with any other user type(s) registered in BSO Club App and/or BSO Club Portal to communicate, network, and exchange information, contact details, relevant contributions, knowledge, and expertise and to coordinate Services (if approved by BSO);
13.2 BSO offers an online chat marketing service (“BSO Broadcast”) that is available on BSO Club App and/or BSO Club Portal in order to connect you and the other clients of BSO together, and with BSO Broker(s), and with BSO Vendor(s), and with any other user type(s) registered in BSO Club App and/or BSO Club Portal via announcements, notifications, advertisements, or other informational messages related to user profiles, services, Property Unit(s) and/or Building(s), or platform activities (if approved by BSO);
13.3 Availability and use of BSO Chat and/or BSO Broadcast functionality may depend on your account status, verification level, declared capacity, applicable Service Agreements, or other operational considerations determined by BSO. Certain features may require acceptance of additional terms, eligibility criteria, or payment where applicable;
13.4 All your communications with other clients of BSO, BSO Broker(s), BSO Vendor(s), or any other registered users of BSO Club App and/or BSO Club Portal, and/or with BSO should be conducted through BSO Chat in relation to matters falling under BSO. You are discouraged from communicating externally regarding such matters without the use of BSO Chat, unless otherwise permitted by BSO or required by applicable law;
13.5 You may not use BSO Chat for any purpose that is unlawful, unethical, fraudulent, criminal, harmful, abusive, or otherwise prohibited by these Terms and/or MSA. If you receive any content from another user that is unlawful, unethical, or inappropriate, you are expected to report such account to BSO via the Help Center available on BSO Club App and/or BSO Club Portal, by email at helpcenter@bso.ae, by phone at +971 4 279 9100, and/or through other designated support channels;
13.6 If BSO suspects that you and/or any other registered account(s) are engaging in any unlawful or unethical activities, BSO shall have the right to restrict, suspend, monitor, or access your account or any other registered account(s), to the extent permitted by applicable law and may conduct any investigation and/or take any legal action necessary at its sole discretion;
13.7 You acknowledge and agree that any conversation in BSO Chat is an official conversation and may be relied upon as evidence in disputes and/or complaints related to any illegal activities done by you or against you in BSO Club App and/or BSO Club Portal, should this ever be required. BSO reserves the right to store, monitor, review, and retain communications on BSO Chat for statistical analysis, compliance, security, and dispute resolution purposes.
14. PRIVACY POLICY
The Privacy Policy is considered part of these Terms. You must review the Privacy Policy provided in BSO Club App and/or BSO Club Portal or by visiting the Privacy Policy page.
15. COOKIES
We employ the use of cookies and/or similar technologies: web beacons, browser analysis tools, server logs, pixels, mobile identifiers, and etc. By accessing BSO Club App and/or BSO Club Portal, you agree to use cookies and/or similar technologies in agreement with these Terms and our Privacy Policy. Most interactive mobile applications and web portals use cookies to retrieve their users’ details for each visit. Cookies and similar technologies are used by BSO Club App and/or BSO Club Portal to enable the functionality of certain areas to make it easier for you and any other registered accounts of BSO Club App and/or BSO Club Portal. Some of our affiliate/advertising partners may also use cookies and/or similar technologies.
16. INTELLECTUAL PROPERTY RIGHTS
16.1 The coding and content of BSO Club App and/or BSO Club Portal must not be copied, reproduced, reverse engineered, used or otherwise dealt with other as expressly permitted under these terms to use BSO Club App and/or BSO Club Portal or by applicable law. You may not use the BSO Club App and/or BSO Club Portal to promote, market, solicit, divert, or facilitate services that directly compete with the Services offered by BSO;
16.2 BSO Club App and/or BSO Club Portal may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, quotes, graphics, and logos. Your use of BSO Club App and/or BSO Club Portal does not constitute any right or license for you to use our service marks or trademarks, without our prior written permission;
16.3 Our content, as found within BSO Club App and/or BSO Club Portal, is protected under United Arab Emirates and foreign copyrights. The copying, redistribution, use or publication by you of any such content, is strictly prohibited. Your use of BSO Club App and/or BSO Club Portal does not grant you any ownership rights to our content;
16.4 You retain ownership of any information, data, materials, listings, photographs, documents, advertisements, descriptions, or other content that you submit, upload, publish, transmit, or otherwise make available through BSO Club App and/or BSO Club Portal (“User Content”). By submitting User Content, you grant BSO a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, publish, display, distribute, and otherwise process such User Content for the purposes of operating, providing, promoting, improving, and developing BSO Club App and/or BSO Club Portal and related services. You represent and warrant that you have all necessary rights, permissions, and authority to grant the above license and that the User Content does not infringe any third-party rights or violate any applicable law. BSO reserves the right to remove, modify, or refuse any User Content at its discretion if it considers such content to be unlawful, inaccurate, misleading, or otherwise in breach of these Terms.
17. VARIATION
BSO will periodically revise the information, services and resources contained in BSO Club App and/or BSO Club Portal and reserves the right to make such changes without any obligation to notify past, current or prospective visitor including you.
18. MOBILE APP & SOFTWARE UPDATES
We may automatically update BSO Club App and/or BSO Club Portal and change its functionality to improve performance, enhance functionality and reflect changes to the operating system or address security issues. Alternatively, we may ask you to update BSO Club App and/or BSO Club Portal in your devices for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using or accessing BSO Club App and/or BSO Club Portal. BSO has sole discretion in terms of deciding which functionalities, releases, updates and/or upgrades are allocated to which packages and/or subscription plans of BSO Club App and/or BSO Club Portal, if whether they form part of free updates or paid releases, independent of past or proposed trends and tendencies. You expressly understand and agree that we regularly collect information related to your user experience, your activities statistics, your user analytics, etc. and may use it and/or share it with any third parties we choose at our sole discretion and without any liabilities towards you.
19. FORCE MAJEURE
In the event that BSO claims Force Majeure (defined below) and is unable to perform its duties and provide its services as set out in these Terms, BSO shall be excused from the performance of all its’ obligations and of any payments, repayment, refunds or transfer of funds to you or any other registered account of BSO Club App and/or BSO Club Portal, to the extent that such failure of performance of BSO is prevented by Force Majeure. For the purpose of these Terms, Force Majeure shall include conditions beyond the control of BSO, including an act of God, pandemics, bankruptcy, acts of terrorism, voluntary or involuntary compliance with any regulation, law or order of any government, war, acts of, labor strike or lock-out, civil commotion, epidemic, failure or default of public utilities or common carriers, destruction of production facilities or materials by fire, earthquake, pandemic diseases, storm or other catastrophe.
20. CHANGES TO OUR TERMS
We reserve the right to change these Terms at any time by notifying you of any changes via BSO Club App and/or BSO Club Portal and/or email. Your continued use of BSO Club App and/or BSO Club Portal, services, and products after any change to these Terms, and your receipt of these changes, will constitute your acceptance. If you do not agree with the changes to these Terms, you can choose to discontinue the use of BSO Club App and/or BSO Club Portal, services, and products.
21. DISCLAIMER OF WARRANTY
21.1 You expressly understand and agree that your use of BSO Club App and/or BSO Club Portal and/or any material available through BSO Club App and/or BSO Club Portal is at your own risk. Neither BSO nor its’ employees warrant that BSO Club App and/or BSO Club Portal will be uninterrupted, problem-free, free of omissions, or error-free; nor do they make any warranty as to the results that may be obtained from the use of BSO Club App and/or BSO Club Portal. The content and function of BSO Club App and/or BSO Club Portal are provided to you "as is", without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose or use, or currency;
21.2 BSO acts solely as a platform facilitating interactions between users and does not provide the underlying services offered by BSO Broker(s), BSO Vendor(s), our Network Facility, or other third parties. BSO shall not be responsible or liable for the performance, quality, legality, or safety of services provided by such third parties;
21.3 BSO does not guarantee uninterrupted or continuous availability of BSO Club App and/or BSO Club Portal. Access may be suspended or restricted temporarily for maintenance, upgrades, security reasons, or circumstances beyond BSO’s control.
22. LIMITATION OF LIABILITY
In no event will BSO or its’ employees be liable for any incidental, indirect, special, punitive, exemplary on consequential damages, arising out of your use of or inability to use BSO Club App and/or BSO Club Portal, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction or any other damages.
23. CONFIDENTIALITY
23.1 You must not directly or indirectly disclose or make available any and all confidential or proprietary information (“Confidential Information”) in whole or in part to any third party, except as expressly permitted by BSO and in accordance with these Terms relating to:
23.1.1 The business, affairs, customers, clients, suppliers, or plans, intentions, or market opportunities of BSO or of any of BSO’s group companies;
23.1.2 The operations, processes, product information, know-how, technical information, designs, trade secrets or software of BSO, or of any of the BSO’s group companies;
23.1.3 Any information, findings, data or analysis derived from Confidential Information;
23.1.4 Any other information that is identified as being of a confidential or proprietary nature.
23.2 Information is not confidential if it is, or becomes, generally available to the public through any means other than as a direct or indirect result of the information being disclosed in breach of these Terms;
23.3 For avoidance of doubt, Confidential Information shall not include any profile rating, operational status, workflow participation status, platform visibility mechanism, ranking, categorization, activity indicator, or other platform-related evaluation or visibility feature that BSO may display, disclose, publish, categorize, prioritize, or otherwise make visible within BSO Club App and/or BSO Club Portal in accordance with these Terms and MSA;
23.4 You shall establish and maintain adequate security measures (including any reasonable security measures that may be proposed by BSO from time to time) to safeguard any Confidential Information from unauthorized access and/or use;
23.5 By using BSO Club App and/or BSO Club Portal, you agree to keep the Confidential Information secret and confidential and not use and/or exploit the Confidential Information except if instructed by BSO and these Terms;
23.6 You agree not to share, disclose and/or publish any Confidential Information shared to you by BSO through BSO Club App and/or BSO Club Portal, email and/or any other BSO platform(s) (i.e. in person and/or online) to any other third party (i.e. service provider, competitor, broker, landlord, tenant, purchaser and/or otherwise) unless authorized by BSO. You understand that any reputational damage caused by you to BSO, its employees, services and other third-party member(s) may result in an investigation and termination of your use and access to BSO Club App and/or BSO Club Portal;
23.7 Without prejudice to any other rights or remedies that BSO may have, you acknowledge and agree that damages alone would not be an adequate remedy for any breach of these Terms and/or MSA. Accordingly, BSO shall be entitled to seek interim, injunctive, or other equitable relief for any threatened or actual breach of these Terms and/or MSA by you;
23.8 You shall be liable for the actions or omissions of any of Client’s Representative(s), attorneys and/or their representatives in relation to the Confidential Information as if they were the actions or omissions of yourself;
23.9 You may only disclose Confidential Information to the minimum extent required by an order of any court of competent jurisdiction or any regulatory, judicial, governmental, similar body and/or any taxation authority of competent jurisdiction.
24. INDEMNIFICATION
24.1 You agree to indemnify, defend, and hold harmless BSO, its group entities, Facilitators, affiliates, directors, officers, employees, agents, representatives, and service providers (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, investigations, liabilities, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:
24.1.1 Your breach of these Terms or any applicable Service Agreements (including, where applicable, the MSA, SSA, OSA, Orders, or other documents expressly accepted and/or executed by you);
24.1.2 Your violation of any applicable law, regulation, or third-party rights;
24.1.3 Any services requested, transactions entered into, representations made, or activities carried out by you through BSO Club App and/or BSO Club Portal in relation to Property Unit(s) and/or Building(s);
24.1.4 Any misuse of BSO Club App and/or BSO Club Portal;
24.1.5 Any negligent, fraudulent, or unlawful act or omission by you or by any person acting on your behalf including any Client’s Representative(s).
24.2 This obligation shall survive the suspension or termination of your account and the termination of these Terms.
25. PROHIBITED USE
By using BSO Club App and/or BSO Club Portal, you agree on behalf of yourself, not to disrupt, violate, modify, prepare derivative works of, or reverse engineer our services, knowingly or negligently use our services in a way that abuses or disrupts our reputation, networks, Clients’ accounts, BSO Brokers’ accounts, BSO Vendors’ accounts or any other registered accounts and/or services. You understand that any damage(s) caused by you to BSO, BSO Brokers(s), BSO Vendor(s) and/or other registered users on BSO Club App and/or BSO Club Portal and any third party(s) affiliated and/or engaged with BSO, may result in your immediate suspension and/or termination of your use of BSO Club App and/or BSO Club Portal and cause additional potential investigations to be conducted by and through BSO. You also agree not to circumvent BSO by directly entering into transactions relating to Property Unit(s) and/or Building(s), Services, or opportunities introduced through BSO Club App and/or BSO Club Portal (including property sale, purchase, leasing, licensing, gifting transactions, or service engagements) with other clients of BSO, BSO Broker(s), BSO Vendor(s), and/or any other third-party service provider(s) associated or not with BSO without informing and involving BSO throughout the entire process of such transaction completion. In the event you are found to have engaged in any such activities that result in financial and/or reputational damages to BSO, you agree to compensate BSO in an amount equal to, but not limited to, the full extent of such damages.
26. TERMINATION OF USE
26.1 BSO may, in its’ sole discretion, terminate or suspend your access to and use of BSO Club App and/or BSO Club Portal without notice and for any reason, including for violation of these Terms or for other conduct which BSO, in its’ sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access BSO Club App and/or BSO Club Portal, and BSO will use any means possible to enforce this termination;
26.2 In case of suspension and/or termination of your account, all payments previously settled to BSO and/or any shall not be refunded unless otherwise expressly required by applicable law or agreed in writing. Any remaining promotional benefits, credits, points, or similar instruments (including BSO Brick(s), where applicable) may be forfeited and shall not be refunded nor transferred.
27. LANGUAGE
The language of these Terms is English. All documents, notices, waivers, variations and other written communications relating to this agreement will be in English and in the event of any document being translated into another language, the English version shall prevail in case of any dispute.
28. RELATIONSHIP OF THE PARTIES
Nothing in these Terms shall be deemed to create any partnership, joint venture, employment, agency, franchise, or fiduciary relationship between BSO and you. You access and use the BSO Club App and/or BSO Club Portal as a Client (as defined in the Master Services Agreement (“MSA”)) and not as an employee, agent, or representative of BSO. You are not authorized to represent, bind, or incur obligations on behalf of BSO unless expressly authorized in writing by BSO. You acknowledge that you are responsible for your own decisions, activities, and compliance with applicable laws in connection with your use of the BSO Club App and/or BSO Club Portal and any Services requested. BSO acts as a platform provider, facilitator, or coordinator of Services and does not supervise, direct, or control your activities, decisions, or transactions unless expressly agreed in a separate Service Agreement. These Terms do not grant you any exclusive rights to receive Services through the BSO Club App and/or BSO Club Portal, and BSO reserves the right to provide services to any other clients of BSO, brokers, vendors, or third parties at its sole discretion.
29. ENTIRE AGREEMENT
You acknowledge and agree that these Terms together with the Privacy Policy and the terms against any services and/or additional features offered in BSO Club App and/or BSO Club Portal (including, without limitation, any applicable Master Service Agreement (“MSA”), Subscription Service Agreement(s) (“SSA”), On-Demand Service Agreement(s) (“OSA”), Orders, Particulars, Schedules, Appendices, Addenda, Undertakings, and any other Service Agreements executed pursuant to the MSA) constitute the complete agreement between BSO and you in relation to your use of BSO Club App and/or BSO Club Portal, and supersede all prior agreements, communications and understandings.
30. SEVERABILITY
If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, in whole or in part, such provision shall, to the extent of the invalidity, unlawfulness, or unenforceability, be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. Where a provision is found to be invalid or unenforceable, the parties agree that such provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable while preserving, as far as possible, the original intent and commercial purpose of the provision.
31. WAIVER
No failure or delay by BSO in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy prevent any further or other exercise of that or any other right, power, or remedy. Any waiver of a provision of these Terms shall be effective only if made in writing and expressly stated to be a waiver. A waiver of any breach shall not be deemed a waiver of any subsequent breach of the same or any other provision of these Terms.
32. ASSIGNMENT
You shall not assign, transfer, novate, subcontract, or otherwise dispose of any of your rights or obligations under these Terms, in whole or in part, without the prior written consent of BSO, which shall not be unreasonably withheld. BSO may, at any time, assign, transfer, novate, subcontract, or otherwise dispose of any of its rights or obligations under these Terms to any of its affiliates, group companies, or licensed service entities without your consent. These Terms shall be binding upon and shall inure to the benefit of the parties and their respective permitted successors and assigns.
33. GOVERNING LAW & JURISDICTION
These Terms and any dispute or claims arising out of, or in connection with it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with the laws of the Dubai International Financial Centre (“DIFC”), specifically the Small Claims Tribunal, and the DIFC Courts shall have exclusive jurisdiction in relation to it.